Problems with update to Full version

I just updated from the Lite to the full version of the app, but I lost all the patterns, coins, etc. that I had. I tried to get App Support, but I had to inform the order number, which I should have received by e-mail. The e-mail never arrived, although the money has already been taken from the credit card. What must I do to resolve this? I look forward to a reply. Thanks.

Genarei about Let's create! Pottery HD, v1.61