Overwhelmingly Excellent
Infinite Dreams Inc. has managed to not only create a wonderfully creative stimulating experience through their Lets Create! Pottery app, they have also proven to be outstanding in customer service as well.
I had an issue with all my content (so many brushes!, colors, materials, & embellishments!) leaving, never to return, when I upgraded my iPad Air 2 to the Pro. Not even "restore purchases" would return my lovely, hard (more like happily) earned shop acquirements, aka Awesome Brush Loot. Id be lying if I said I didnt get a slight knot in my throat and sinking feeling in my stomach over the loss of everything. Hey! I put in a lot of hours!
So, I found my way to ID Inc.s contact page typed up an explanation of my situation and never expected to hear back from anyone after that. It has been my experience that some app "customer care" doesnt necessarily mean that they do. Care, that is.
So, I was pleasantly surprised when ID Inc. got right back to me (so prompt!) with a solution which I am more than happy with. Thank you!
Its perhaps a reflection on some bigger picture - something larger than is necessary to go into on this platform - this surprise at receiving pleasant and efficient service from a company, but thats exactly what I received today. I appreciated it, and theyve just made a loyal customer. Now, Im going to get back to making pottery!
Cheers!
Vespertide about
Let's create! Pottery HD, v1.62